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Hi,
I am a frequent reader but first time poster to this site.........
I am writing this to warn others of the fraudulent activity of Party Poker.com so that nobody else will fall for their promos and unfulfilled claims........
I recently opened an account there about a month ago thinking that I would give them a shot and since the chance to win a seat to play for a million dollars aboard a cruise did seem inticing. In order to open an account there, you must simply choose a username. That simple. No first name, last name, phone number, etc. required. This is where my troubles began. I selected my username and proceeded to deposit $500 through a Neteller account that a friend of mine set up. I did this basically to avert the Western Union fees that would be imposed for sending $500 (I think $43) and paid my friend $520, thereby cutting my transfer fees in half. In addition, I was told by a seemingly nice female representative prior to opening my account that if I did indeed send the transfer, I was to receive a 10% deposit bonus, which I never did. Now keep in mind that there STILL is not a name,address,etc. established to this account, as PartyPoker has not required one to this point... Upon receipt of my $500 transfer from Neteller, PartyPoker took the liberty of putting my FRIEND'S name on the account. Usually this wouldn't be a big deal, since we live together, I could just have him sign winnings over to me, whatever. However, since there was a chance to win a seat aboard the cruise, I wanted to make sure that my name was on the account should I win so that I could play in the tournament, and not my friend, since of course I would be doing the playing and essentially had funded the account, albeit in a roundabout way. So, naturally I emailed PartyPoker with all my info and validated my account, etc. and also sent along an explanation as to why I needed the name on the account changed from the one they assumingly put on the account to my actual name. I received an email back about 2 days later stating that they would be unable to do this because they needed a valid reason for the name change. Well,even though I provided this info already, I gladly called the toll free number to explain my situation. After not answering their phone or returning emails for ANOTHER 2 days, due to server problems this time(whatever), I finally was able to talk to someone there by the name of Michelle. She was very helpful and I explained to her the situation, she understood,and changed the account so that is was now under my name. Great, no problem. I then receive an email from their INVESTIGATION team stating that they had not received their valid explanation yet and implied I was avoided calling them and to please call (even though their server was down for 2 days, they have the audacity to say I was avoiding them) So, naturally ,wanting to clear this up, I politely gave their INVESTIGATION team a call and calmly explained the situation to a Mr. Chris Masters. He said I needed to FAX them a copy of mine and my friends drivers license and also both had to sign papers stating that the Neteller transfer was not fraud. I said fine, whatever. He agreed to email me the forms I needed to fill out and gave me a fax # to reply. He also agreed to credit my account $25 if I sent the forms over. I faxed the info over the next day. In the meantime, they closed my account until paperwork was received. For the next 3 days, I tried to contact Mr. Masters but kept getting the run around. Finally, I spoke to him and he said he did not receive. I agreed to refax that very day, and he said he would credit my account $50 I had to refax. I asked him about the signup bonus at the time and he agreed to take care of that as well. I called him again after I refaxed the info, and he was very short, said he was taking care of everything, just relax, he will get done by end of day for sure and have my account reopened and credited $100. I asked if fax was received, he said yes, everything good, check account later. The account was still closed that evening and when I called back, Mr. Masters had left for the day and of course did nothing with my account. I reach him the next day and his tune changes DRASTICALLY. He says fax NOT received, that my account will stay closed permanently, and accused me of committing fraud. I repeatedly asked him if he thought I committed fraud seeing as how I was the one who continued to call him to straighten account, and seeing as how I faxed the info, and also since if I were to commit fraud, I had my perfect chance after Michelle put MY name on the account and there were no red flags on it at the time. He said yes, he thought "I was SCUM". His exact words. After a few days, I was able to get in touch with Joshua LeClaire in the INVESTIGATION team who seemed quite reasonable at first. He apologized and said that it was obvious I did not commit fraud and further agreed with me that it would be impossible to do so even if I wanted to, seeing as how any winnings would have went back to my friend's Neteller account and I would have never seen any money anyhow. So he asked me to refax info and promised to make things good. I refaxed AGAIN that night. Also, when I checked my account later, it had been reopened. Therefore, I assumed they had received my fax and everything was o.k. Therefore, I sent them a Western Union the next day(no more Neteller for me!!). It did not credit to my account that night, so I called and was told I was given a WRONG name to send funds to. I called Western Union and changed to correct name and in the meantime called the INVESTIGATION team back to ensure my fax was received. I talked to Mr. Masters, and he again closed my account, accused me of being a criminal, and told me that the account would STAY closed. He also said that I needed to open another account with a different email address if I ever wanted to play there again. I told him I did not have another email address. He said "Well then I guess you won't be playing here, will you? You are lucky I don't send the authorities after you, because you are a criminal and SCUM" (Swear to God he said this again) After getting an email address from yahoo, I opened another account per his instructions. I spoke to Mr. LeClaire the next day and he said that was NOT acceptable and that the original account would be reopened as soon as they got my info. I was furious because I sent fax 3 times at this point. He said he was not sure if fax received because it was a Dominican Republic fax # and he was in India training new reps. He then talked to Mr. Masters, who DENIED telling me to open a new account to Mr. LeClaire(another lie). Mr. LeClaire said he would take over my account personally and get this matter resolved. I said great, sounds good. He then reopened my account and asked that I refax the info. I said I wanted to make sure I was going to receive the $50 sign up bonus and the $50 I was promised for faxing info from Mr. Masters. He said the best he could do is $20 for fax fees. I was insulted to say the least. In addition, I called Western Union and I find out that my transfer was CASHED the day after it was sent, meaning that they now have my transfer and 3 faxes and I have nothing. Now Mr. Masters and Mr. LeClaire will not return phone calls and whenever I try to find out what happened to my Western Union, I am told that Mr. LeClaire put a note on my account stating that HE is the only one who can do anything with my account and it is out of everyone else's collective hands. This has been ongoing for over a week now and still my Western Union has not been credited. On a side note, one thing I was NOT aware of is the fact that Mike Sexton(pro poker player) has a huge hand in this site, and it is widely known he is not the most respectable or ethical person you will meet. I would not have ponied up with PartyPoker had I known that. Anyways, I plan on taking this to the Gaming Commission in hopes of AT LEAST getting them to give the money back that they stole..Sorry my message was so long, and again, this message is not meant for any other reason than to simply warn potential new customers of the shady side of PartyPoker.com...Thank you for your time...........
TK
I am a frequent reader but first time poster to this site.........
I am writing this to warn others of the fraudulent activity of Party Poker.com so that nobody else will fall for their promos and unfulfilled claims........
I recently opened an account there about a month ago thinking that I would give them a shot and since the chance to win a seat to play for a million dollars aboard a cruise did seem inticing. In order to open an account there, you must simply choose a username. That simple. No first name, last name, phone number, etc. required. This is where my troubles began. I selected my username and proceeded to deposit $500 through a Neteller account that a friend of mine set up. I did this basically to avert the Western Union fees that would be imposed for sending $500 (I think $43) and paid my friend $520, thereby cutting my transfer fees in half. In addition, I was told by a seemingly nice female representative prior to opening my account that if I did indeed send the transfer, I was to receive a 10% deposit bonus, which I never did. Now keep in mind that there STILL is not a name,address,etc. established to this account, as PartyPoker has not required one to this point... Upon receipt of my $500 transfer from Neteller, PartyPoker took the liberty of putting my FRIEND'S name on the account. Usually this wouldn't be a big deal, since we live together, I could just have him sign winnings over to me, whatever. However, since there was a chance to win a seat aboard the cruise, I wanted to make sure that my name was on the account should I win so that I could play in the tournament, and not my friend, since of course I would be doing the playing and essentially had funded the account, albeit in a roundabout way. So, naturally I emailed PartyPoker with all my info and validated my account, etc. and also sent along an explanation as to why I needed the name on the account changed from the one they assumingly put on the account to my actual name. I received an email back about 2 days later stating that they would be unable to do this because they needed a valid reason for the name change. Well,even though I provided this info already, I gladly called the toll free number to explain my situation. After not answering their phone or returning emails for ANOTHER 2 days, due to server problems this time(whatever), I finally was able to talk to someone there by the name of Michelle. She was very helpful and I explained to her the situation, she understood,and changed the account so that is was now under my name. Great, no problem. I then receive an email from their INVESTIGATION team stating that they had not received their valid explanation yet and implied I was avoided calling them and to please call (even though their server was down for 2 days, they have the audacity to say I was avoiding them) So, naturally ,wanting to clear this up, I politely gave their INVESTIGATION team a call and calmly explained the situation to a Mr. Chris Masters. He said I needed to FAX them a copy of mine and my friends drivers license and also both had to sign papers stating that the Neteller transfer was not fraud. I said fine, whatever. He agreed to email me the forms I needed to fill out and gave me a fax # to reply. He also agreed to credit my account $25 if I sent the forms over. I faxed the info over the next day. In the meantime, they closed my account until paperwork was received. For the next 3 days, I tried to contact Mr. Masters but kept getting the run around. Finally, I spoke to him and he said he did not receive. I agreed to refax that very day, and he said he would credit my account $50 I had to refax. I asked him about the signup bonus at the time and he agreed to take care of that as well. I called him again after I refaxed the info, and he was very short, said he was taking care of everything, just relax, he will get done by end of day for sure and have my account reopened and credited $100. I asked if fax was received, he said yes, everything good, check account later. The account was still closed that evening and when I called back, Mr. Masters had left for the day and of course did nothing with my account. I reach him the next day and his tune changes DRASTICALLY. He says fax NOT received, that my account will stay closed permanently, and accused me of committing fraud. I repeatedly asked him if he thought I committed fraud seeing as how I was the one who continued to call him to straighten account, and seeing as how I faxed the info, and also since if I were to commit fraud, I had my perfect chance after Michelle put MY name on the account and there were no red flags on it at the time. He said yes, he thought "I was SCUM". His exact words. After a few days, I was able to get in touch with Joshua LeClaire in the INVESTIGATION team who seemed quite reasonable at first. He apologized and said that it was obvious I did not commit fraud and further agreed with me that it would be impossible to do so even if I wanted to, seeing as how any winnings would have went back to my friend's Neteller account and I would have never seen any money anyhow. So he asked me to refax info and promised to make things good. I refaxed AGAIN that night. Also, when I checked my account later, it had been reopened. Therefore, I assumed they had received my fax and everything was o.k. Therefore, I sent them a Western Union the next day(no more Neteller for me!!). It did not credit to my account that night, so I called and was told I was given a WRONG name to send funds to. I called Western Union and changed to correct name and in the meantime called the INVESTIGATION team back to ensure my fax was received. I talked to Mr. Masters, and he again closed my account, accused me of being a criminal, and told me that the account would STAY closed. He also said that I needed to open another account with a different email address if I ever wanted to play there again. I told him I did not have another email address. He said "Well then I guess you won't be playing here, will you? You are lucky I don't send the authorities after you, because you are a criminal and SCUM" (Swear to God he said this again) After getting an email address from yahoo, I opened another account per his instructions. I spoke to Mr. LeClaire the next day and he said that was NOT acceptable and that the original account would be reopened as soon as they got my info. I was furious because I sent fax 3 times at this point. He said he was not sure if fax received because it was a Dominican Republic fax # and he was in India training new reps. He then talked to Mr. Masters, who DENIED telling me to open a new account to Mr. LeClaire(another lie). Mr. LeClaire said he would take over my account personally and get this matter resolved. I said great, sounds good. He then reopened my account and asked that I refax the info. I said I wanted to make sure I was going to receive the $50 sign up bonus and the $50 I was promised for faxing info from Mr. Masters. He said the best he could do is $20 for fax fees. I was insulted to say the least. In addition, I called Western Union and I find out that my transfer was CASHED the day after it was sent, meaning that they now have my transfer and 3 faxes and I have nothing. Now Mr. Masters and Mr. LeClaire will not return phone calls and whenever I try to find out what happened to my Western Union, I am told that Mr. LeClaire put a note on my account stating that HE is the only one who can do anything with my account and it is out of everyone else's collective hands. This has been ongoing for over a week now and still my Western Union has not been credited. On a side note, one thing I was NOT aware of is the fact that Mike Sexton(pro poker player) has a huge hand in this site, and it is widely known he is not the most respectable or ethical person you will meet. I would not have ponied up with PartyPoker had I known that. Anyways, I plan on taking this to the Gaming Commission in hopes of AT LEAST getting them to give the money back that they stole..Sorry my message was so long, and again, this message is not meant for any other reason than to simply warn potential new customers of the shady side of PartyPoker.com...Thank you for your time...........
TK
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