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In regard to the FBallLover who’d “like to bash Hollywood”(posted 10/10/2001): Let’s tell it as it is. When this particular customer called to discuss opening an account with us, Hollywood offered our regular 15% sign-up bonus. He then asked for, and did in fact receive, a 20% bonus on a very specific condition, which was explained to him quite clearly: because of the exceptional nature of this bonus, he must play his initial deposit five times over to be eligible to cash it out.
The client immediately placed three wagers, two of which he won, the other being a push. He requested a payout of $4,000. After a good deal of discussion and consideration, the manager consented to the payout, but reiterated even more explicitly to the client that he must roll over the deposit five times – with no payouts in the interim – to be eligible to cash out the bonus. Otherwise, he would lose it.
The customer obviously seemed satisfied, as he continued to wager a further $10,000 with us, coming out more or less even.
He then asked to cash out his balance of about $7,100 by NETeller. As Hollywood had already made several NETeller payouts that day, and was in the midst of wiring more money to the account, we offered a cashier’s check. This was refused.
Immediately the NETeller account had been replenished, the amount was sent as requested.
Hollywood’s policy on premium bonuses is clear and unequivocal: the recipient must play both it and his/her deposit several times over to be eligible to cash out the bonus. With our regular 15% sign-up bonus, we ask a three-time rollover of both.
We are indeed flexible, we gave the client a very generous 20% as requested – but we also stipulated that to qualify, he roll the money over five times.
If a customer wins at Hollywood, he/she can cash out winnings at ANY time. However, the bonus must be earned before it can be cashed out. It is earned by being rolled over.
Any client can use the generous bonus Hollywood provides to wager, and then to immediately cash out winnings. Perfect. But the bonus amount will be deducted from those winnings if it and the initial deposit have not previously been played at least three times over. Period.
Hollywood has had little problem with this policy; virtually all sign-ups agree that it is absolutely fair. So we are easily able to single out the customer in question.
Hollywood International Sportsbook and Casino has an unblemished, solid reputation for fair and rapid payouts, and we do everything possible to accommodate clients. But in the end run, it comes down to this: we offer some of the best sign-up bonuses in the industry – all we ask is that the client roll it over three times, along with the initial deposit, before cashing it out..
Richard Farmer
Customer Service Manager
Hollywood International Sportsbook and Casino
The client immediately placed three wagers, two of which he won, the other being a push. He requested a payout of $4,000. After a good deal of discussion and consideration, the manager consented to the payout, but reiterated even more explicitly to the client that he must roll over the deposit five times – with no payouts in the interim – to be eligible to cash out the bonus. Otherwise, he would lose it.
The customer obviously seemed satisfied, as he continued to wager a further $10,000 with us, coming out more or less even.
He then asked to cash out his balance of about $7,100 by NETeller. As Hollywood had already made several NETeller payouts that day, and was in the midst of wiring more money to the account, we offered a cashier’s check. This was refused.
Immediately the NETeller account had been replenished, the amount was sent as requested.
Hollywood’s policy on premium bonuses is clear and unequivocal: the recipient must play both it and his/her deposit several times over to be eligible to cash out the bonus. With our regular 15% sign-up bonus, we ask a three-time rollover of both.
We are indeed flexible, we gave the client a very generous 20% as requested – but we also stipulated that to qualify, he roll the money over five times.
If a customer wins at Hollywood, he/she can cash out winnings at ANY time. However, the bonus must be earned before it can be cashed out. It is earned by being rolled over.
Any client can use the generous bonus Hollywood provides to wager, and then to immediately cash out winnings. Perfect. But the bonus amount will be deducted from those winnings if it and the initial deposit have not previously been played at least three times over. Period.
Hollywood has had little problem with this policy; virtually all sign-ups agree that it is absolutely fair. So we are easily able to single out the customer in question.
Hollywood International Sportsbook and Casino has an unblemished, solid reputation for fair and rapid payouts, and we do everything possible to accommodate clients. But in the end run, it comes down to this: we offer some of the best sign-up bonuses in the industry – all we ask is that the client roll it over three times, along with the initial deposit, before cashing it out..
Richard Farmer
Customer Service Manager
Hollywood International Sportsbook and Casino
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