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Online and in trouble at IRS
Review finds employees spending half of their computer time at work gambling, visiting sex sites and chat rooms
WASHINGTON -- A review of Internal Revenue Service employees found that they used about half their online time at work to visit sex sites, gamble, trade stocks, participate in chat rooms and do other non-work-related activity, the Treasury Department's inspector general said.
Pamela Gardiner, deputy inspector general for tax affairs, said her staff looked at how more than 16,000 IRS employees were using their computers over seven days during a period spanning several months. Her staff found that employees spent 8,250 hours out of 16,275 hours online -- or about 51 percent of the time -- doing personal business.
Almost 23 percent were using Internet chat rooms, 20 percent were involved in looking up personal financial information and 7 percent were shopping online. Others were found gambling or downloading pornography, she said.
The IRS says it is imposing new work rules on how employees can use the Internet as a result of the investigation and has installed new screening software aimed at keeping employees away from sex sites.
Senate Finance Committee Chairman Chuck Grassley, R-Iowa, said he's not satisfied with the agency's response. He noted that during this year's tax season, 37 percent of taxpayers calling the IRS for tax information didn't get their calls answered. Those that did get a response were given wrong answers 47 percent of the time.
In a separate report, the IRS inspector general found that 47 percent of 82,000 e-mails coming into the IRS involved nonbusiness matters. Among the topics these e-mails covered were daily joke services, high school reunion news, and information from a fan site devoted to a popular rock singer.
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