BW Privacy Issue re: Aces Gold

[azbob]

In another thread, I noted how slow Aces was on weekends. (in fact, last weekend there was no access pregame on Sunday at all)

You can read the following e-mails if you have an interest but the main issue here is privacy.

Aces has yet to tell me how they got my name from BW. Bettorsworld e-mailed me saying it is not their policy to release such information (and I believe them), but you can see Aces explanation, to-date is lame as how did they connect azbob to my real name???

This, I think, has some impact on posters ability to truthfully relate service, speed, courtesy, etc of various books to BW readers. I think this was/is one of the main benefits of the site.

Does it create a chilling effect on what is said here if the book will know exactly who you are?

I invite aces to respond in the thread so I, and everyone else, will know what means they employ to identify posters who might make note of their ability to serve their customers.


HERE'S THE FIRST E-MAIL I RECEIVED:
Good Afternoon Mr X Acct #,
(NOTE: My name and acct # was listed above)

Regarding your most recent thread to Bettorsworld: We are truly
disheartened that you chose to air the issues that you have with Aces
Gold through a public forum BEFORE giving us the opportunity to address
them.
While it is true that there are occasional slow downs in our system
during peak times, we are constantly monitoring our site and working on
ways to improve the speed and accessibility of our site.
We also have thousands of customers who have NO such issues or problems
with our site.

If you would give us a call at 1-800-256-7157, we will have you talk to
a member of our Technical Support Staff and maybe help find a solution
to your problems with our site.

If, on the other hand, as you suggest in your thread, we are at strike
three, and would like to close your account, please let us know how you
would like for us to send you your money.

Sincerely,
Mark
-AcesGold-



MY REPLY TO ACES:
Sent: Friday, October 20, 2000 3:46 PM
Subject: Re: Please call

wondering how you got my name? would appreciate a reply on that issue

do you mind if i post your note at BW?

Sorry you are "disheartened" but the purpose of the threads is to relate
personal experience to others. I don't feel any compulsion to call you
since this is an ongoing problem, previously posted in the threads, that
I already have talked to your staff about.


ACES REPLY TO ME
Sent: Saturday, October 21, 2000 7:20 PM
Subject: Re: Please call

Good Evening Mr XX Acct#

We got your name because you provided it when you signed up with us.
And, no I do not mind if you post my note as long as it is in it's
entirety, exactly as it was written.

It is always our intention to try to resolve to the best of our
abilities any issues that our customers might have. I just hope that you
will allow us to do just that.

Regards,
Mark
-AcesGold-


I e-mailed them back with the obvious question of how did they connect azbob to my real name/account at Aces since I don't use that moniker there. They have yet to reply.

[sportshobby]

AZ, your home city (or some city) is listed in your BW profile. But it would still be quite a stretch to connect that to your name/account.

I'd like to know how they did this, too.

[Alex]

IP address would be my guess.

[Underdog7]

I am also interested where the LEAK came from.

[sportshobby]

The IP Address theory would actually be a relief to find out, since it could only be applied to posts back then IP addresses were being posted here. For several months now they have not been posted with the message.

If you've posted with the same name over a span of time extending back prior to the change, then it would be fairly easy.

[azbob]

good thought on the city but, i used to live in arizona but i opened the account with a colorado address since i moved here earlier in the year

all they would have is the colorado information

still waiting for aces reply

[Segundo]

I'd like to know also, I smell a rat here. Why does not someone from BW respond, because this to me looks like they are giving their advertisers posters' IP addresses. Again, I said "looks like". Someone please clear this up.

[freak]

Usually mute on such subjects however, I find it rather disturbing that a book says to a player.....

Please don't post your issues at BW talk to us, we can resolve it.

It is obvious they can't resolve it. Aces has been slow all football season and is now a minor out and used as a last resort.

Why is that because they are unreliable on the weekends.

I find it rather amusing that they think just one person has an issue, and how is the "tech guy" going to handle the situation.

Perhaps they will supply you with one of their computers with lines updated instantly.

Bob I suggest you take what $$$ you have in that account and move on.

Just my 2 cents....

Let's see if they find my account.....

[Jeff]

We don't respond here, because as AZBOB has said, we responded to him already, as well as stated on this forum several times in the past, WE DON'T PROVIDE THAT INFORMATION.

Can't make it any clearer than that.

[mr green]

This is very scary and it's not even Halloween yet. I don't beleive that the boys of BW had anything to do with Ace's actions but I think they must react after the fact. Without privacy, how will posters ever feel confident to relate their true opinions of a book without fear of negative personal reaction from that book. BW, I feel you must take some action in response, perhaps removing Ace's from the LIST until they get their site up to par. As for you Ace's, until this point you have had a very good reputation, but you completely stepped over the line. I imagine that alot of sportsbettors everywhere have lost a little confidence in the offshore business altogether. This could hurt everybody, BW, books, and the people that make all this possible, the bettor.

[sportshobby]

Aces and Sports-Market are such a class act in every other regard. I hope they can pinpoint the problem, and make sure it doesn't happen again.

AZ, it's time to get a new posting name.

[parlay]

azbob - watching this issue with much interest. i was just about to post there. depending on how these questions are answered will determine what i do. thank you for letting us know.

[Hamhog]

AZBob,

When you signed up with Aces did you list your hometown as Greely, Co? Your profile shows that location. Bet they don't have too many players from that part of the country.

[Railbird]

I had some issues with Aces Gold and Sports Market.I sent SportsMarket my cheese before I had a computer,when I called to get a # they said your with Aces Gold now since you dont have a computer.
It was the night of NCAA championship,Game time was 6 30
,I sent money at 5 00,Clerk says call back in 20 min for Acct #.I call back at 5 30,she had said no money at WesternUnion.I say B.S. I call West Union they say money there,I regive them my acct #,her english and attitude were bad,she says just call back in the morning,I say it aint like that because I am Jonesing for MSU lock and you have my case cheese.I get general Manager on the phone and he said yes your funds are their I verified it.it is now 6 00,he says call back in 5min for #.I call back at 6 05 he says I cant give you action tonight because I cant pick up W.U. we must have physical possession of the money and it closes at 6 00.
Its only 500 bucks I'm not scamming you,I have dozens of references,I could be a life long customer,he says I just cant take that chance.I say the money is sitting at W.U.,he says their will be more games tommorrow.
I call back in the morning,they say about your 10% bonus,you must leave your money here for 30 days to ever get that money,I say oh that 50 bucks.

[TrendSetter]

Looks like Aces Gold is gettin' a little rusty.