Post-Time slow pay or no pay!

[Pamela2000]

Hello all,
Long time reader first time poster. First of all thanks to all the posters for your insight.
Recently I have been having many problems with Post-Time sports. To begin with 2 weeks ago I requested a WU payout on Monday morning through their website. To make sure that there would be know problem I then called them about 2 hours later(9:00am EST) to make sure they had my request. I made sure I did this because I didn't want to get delayed by not requesting this payout before 10:00 am EST. When I called they said they had know computer record of my request but they took it manually and assured me their would be no problem calling later for a control number. Well when I called later sure enough there was a problem! Seems they could not send my payout without my faxing them an ID and credit card, even though I have recieved payouts before! Why was I not told this earlier when I was assured there would be no problem!! No answer! So I faxed this info, called them back and would you believe they didn't get the fax! I faxed again and called again!! This time they recieved it and I was told there was a problem because this was not the credit card I originally opened my account with! I told them that I have cancelled that card and was a bit relieved that at least I got the credit card info updated! Or so I thought! 1 side note my account was empty and funded through a WU payment so why the CC info needed??! Anyhow now I was promised there would be no problem and my WU payment would be processed the next day! OK. The next day my WU was ready!!! However they also did a credit back top my credit card for $735, only the idiots credited back the very card that I explained was cancelled the night before!! So I called again, they said there is nothing they can do and wanted my credit card companies number to call and check if the card was cancelled, fine. Well they couldn't get this info from my cc company so they said they could do nothing. They went on to tell me that since this was already processed my CC company will send me a check. FINE! So yesterday I call my CC comp and they tell me there was never a credit back tpo that account! Again I call Post-time and today I have been told that they had a problem with the cc processing on Oct. 10 and 12 and that I will have to call Monday to see if my credit was processed! The very one I was told two weeks ago WAS processed and there is nothing they can do! Post-Time eough of the BS. Put the money back in my account, sned me a payment ASAP, or choke on the $735 but I can assure you that there is no faster way to lose customers and respect than to jerk people around like this! Remember it is MY money, your customers money and it should be treated with respect wheter it is 100 dollars or 10,000 dollars!
Sorry this post was so long I am just very disappointed and frustrated. I can assure all BW members that I have been very patient with PT before posting this meesage. To all the other Books I play with Thank You for your service! THank You for shopwing me that I can count on you!

[Pamela2000]

All,
Sorry about the mental block with the "know" instead of "no". I guess I am a bit more frusrated than I thought!

[sportshobby]

This is especially surprising from the book that was acquired by WWTS. I even thought they had integrated their customer service and payout systems.

This sounds like a comedy of errors on the part of Post-Time. The only good thing I can say is that you will eventually be paid, without a doubt. And hopefully Post-Time will answer your complaint here in the forum, as well as make it right to you.

Good luck.

[reno]

Sometimes, even with the top books, there can be screw-ups. That's life. As long as I know a book is honorable and trying to do the right thing, I try to just let it go and move on.

[Pamela2000]

Guys,
Thanks for some feedback, it is appreciated. Reno I agree with you and I have had other small problems with top books. This is probably why I went out of my way to double check with the first phone call to make sure my request was recieved. I have been patient and I have talked to no less than 6 different people with 6 different reasons why things went wrong. I would just like to see this book make things right. I have no doubt that I will get paid, I would just like the courtesy of being paid when I ask/expect. Thanks again.

[sportshobby]

There's one other detail that you should be aware of with Post-Time - they charge a fee for credit card refunds. This could be especially troublesome if you never made a credit card deposit in the first place. So be sure they cover the fee for you, if that's the way you end up getting your money.

[WWTS Marketing]

Dear Pamela,

We would like to take this time to apologize for the inconvenience caused regarding the collection of your funds.
In an effort to protect and secure our clients funds sometimes an error may occur.

At Post Time Sports we try to be very sensitive to our clients and their needs. Please be advised that we have absolutely no objections to sending your funds and this matter is being dealt with.

We do encourage your comments and we will continue to derive enjoyment from your betting with us. For further assistance or queries please contact Ms. Gwendolyn Salmon the Accounting Director at 1-800-580-5558


Sincerely,

Post Time Sports

[Socceroo]

It was very good of Post time to respond on this issue, although I would expect nothing less from a solid book with their reputation.

There is just one thing that puzzles me and will always puzzle me unless somebody can enlighten me. You may think 'socceroo again, jumping on his customer service soap box' but here goes anyway.

Pamela2000 was obviously very distressed by what had happened that was clear from the post (very disjointed, might even say frantic) and yet it still took the book nearly 24 hours to respond. Now this may not seem a long time to the sportsbook but to the individual concerned it would seem like an eternity, especially in this age of lightening fast communication media. There were after all many posts form BW users during that time. When the reply did come I also found it just a little weak.

It would not take a lot of effort or resources for Post Time to have Rants and Raves open on the desktop of even the most lowly CS operator, monitoring for "bad press" as it were (ditto all sportsbooks). I see this site as one of the most valuable tools a sportsbook can have in the battle to win over a sometimes over sceptical clientele I just wonder if they are using it as effectively as they might, or am I just being over sensitive here!

[Underdog7]

One thing I noticed that ever since Post Time merged with WWTS their customer service went down.

[Post Time]

We appreciate the fact that you have voiced your opinion on this matter. We welcome constructive criticism at all times.

From the merger of the two sports wagering organizations it has become a top priority to standardize and improve the operating procedures of both companies, to effectively provide the kind of service that is demanded from our customers.

This situation has been looked at, Pamela has gotten in touch with us via telephone and has been brought up to date with the situation concerning her account.

Thank you,

Post Time Sports

[Socceroo]

Hey 1 hour seventeen minutes

now yer cookin' !!

[Pamela2000]

Post-time or WWTS,
Imagine my surprise when I heard that I had called you and was up to date on the situation! I have not spoken with anybody from your book since Friday. I am starting to seriously wonder about some of your customer service "tactics". Delay, delay, delay, then mislead, mislead, mislead, followed by "don't know what went wrong" and now I am up to date!! BW members make no mistake I have not talked with PT or WWTS this weekend. My last conversation was on Friday when among other things I was told to call Monday and talk to Braquel (sp?). As I had explained to you is often difficult for me to call from work and this will be the, oh I don't know 10th call. How pathetic! Put MY money in MY account and promptly transfer it to Carib please! Enough of the BS, let's see if you can just take care of this now! It has already been 2 weeks!
One more thing, I know I may be coming off a bit harsh on PT but I can assure that they have been anything but pleasant with me. Maybe it is because I am a woman in a predominantly male industry, I don't know. I have been more than patient and I want this resolved NOW! Thanks to everybody for their comments they are most appreciated.

Pam

[Post Time]

Dear Pam,

I appreciate the fact that you voiced your opinion on this matter.

First and foremost allow me to apologize for the inconvenience caused.

Firstly, all credit card users with Post Time and WWTS are required to return the funds taken from their Credit Card to the said card. This process is always communicated to our customer with their initial deposit with a credit card. In addition, the customers are required to send us a copy of their credit card and driver’s license before we can send them cash that is over their credit card transaction; this is to verify that we are dealing with the owner of the card in order to protect ourselves and the clients from fraudulent activities. I can assure you that Credit Card refunds are out of our hands once we process the credit and our clients are at the mercy of the processing bank.

The reputation that we have earned in this industry will remain with our efficient payouts process. Your Western Union request of 5,000.00 was processed within 5 hours and your credit card transaction was processed on that said day. However, the application of the said credit is entirely up to your bank. I can assure you that is was not our intention to withhold your credit card request .

I was briefed with your situation when I came in on Sunday and I was notified that you spoke to Joelle on Saturday and she informed you to call back on Monday between the hours of 9-5 because we had confirmation that your funds were sent , so in order to help with your situation she will have to get in touch with our merchant for more information on that transaction, you then notified her you will be working during that period and you will get in touch with Brichelle around 6 pm. I immediately acted upon this matter and called your bank. Upon speaking to the customer service at your bank, I was notified that all of the information I had was correct except for the last name and that was one of the reasons why the credit has not gone through. I then checked your account and realized that it was indeed an incorrect last name sent to your bank. The customer service representative then informed me that I have to get in touch with my merchant to make the amendment. Reason being we cannot make the changes since we are not the processors of the cards and that account was closed. I called my merchant this morning and we did a conference call with your bank and the changes were done and the credit will be applied to your account as soon as possible.

I believe that part of the difficulty was that we did not see the error with the last name. As for myself I am sorry that this incident occurred and once again I apologize.

We do value your business and hope that you will continue to bet with Post Time. Give us the opportunity to show you that our customer service is still as efficient as before and fast payment and courtesy are our first order of business.

Thank-You
Post-Time

[Socceroo]

I am not sure that I like the way Post time/WWTS have come over on this issue. It is a solid book and I don't think that there was any doubt that they would pay. The doubt seems to have crept in over the way they have handled what I am sure would normally be a routine transaction.

First of all I do not think it is a great idea posting so much information about a customers individual transaction, this would surely have been better relayed directly to the customer. I wonder if they realise that this information is seen by more than just Pamela2000.

Secondly they did not provide such in depth analysis about the 'comedy of errors' as one poster refferred to it as, or the confusion over whether Pam2K called or not.

Finally the response is personally written, ie 'I was informed, I did this, I did that' but it is not personally signed. So we have no idea who at Post Time/WWTS posted. It is obviously a senior figure with their finger on the pulse, which is reassuring, but who?

It is little things like this that makes me nervous about some places, when I am sure they are a first class outfits really.

[sportshobby]

Socceroo, I wouldn't be so hard on PT/WWTS. In the first place you have a personal account issue posted in a public place, and the poster is basically asking them to come and address the issue publicly. Second, I'm glad they are willing to do so, as many books will not even try. And third, it is reassuring that they are making things right with Pamela, even if there were mistakes made along the way.

I applaud their efforts, and I think the bottom line result is that the player will get his/her problem resolved.