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Curious for feedback about this latest set of experiences at a book. For now, at least, the book will remain nameless to not prejudice opinions. Warning: this is a long post....
Incident 1: Two weeks ago, I asked for a withdrawl, one of several in a row over multiple weeks. I had originally deposited funds via credit card, so Ic alled and asked if I had paid off the credit cards in my prior withdrawls. I was told that I had, so all money coming back would be a check or bank wire. After 7 days of no money, I called, only find out that a card I had used long ago had the money put back onto it. I was upset because I had specifically asked about this, and was told the opposite of what this book did, plus nobody ever told me--I had to call. I lived with the decision because it is policy, although I was peeved how the process was handled and I was expecting cash and made spending plans based on receiving that money.
Incident 2: The very next week, I made another withdrawl request, and by wednesday realized they hadn't deducted the money from my account. When I called to inquire about this, I was told my request was rejected because it was submitted at 1:12 when the cutoff was 1:00 p.m. eastern time on monday. I was livid because (1) I made this request over the phone and if I was making it late, I should have been told it would not be honored right then, and (2) nobody notified me that it was cancelled afterwards, and (3) I claim that I made it well before 1:00, and asked them to check the phone log to verify this, but nobody would do this. The book manager was not there on this day, and nobody would do anything about it, but the next day the manager had the funds sent.
Incident 3: this past weekend, I had a play on the 2nd game of a Pitt double-header, and because the first game took so long, hardly anyone had the lines up on their webpage, even though the 2nd game hadn't begun. So, I called a couple joints, and this one had the best line on the total. The guy telling me the line quoted the sides as reversed (pit as the fav when cinci was), so I asked him to repeat the lines. He said the total was 9.5 over -115. I asked, so the under is -105? He said yes. I think I asked twice because he seemed confused. When he again verified the line was 9.5 under -105, asked for a dime. However, I alwys bet a dime to win less when there is juice, so I asked him for a dime to win X. This seemed to throw him, and after several more minutes had passed, he came back and said the game was off the board, but they would let me have a nickle at the line I was quoted. I said I was unhappy about this because the game hadn't started, but agreed to take the nickle and call back to complain about the whole thing later. Well, he proceeded to quote me "500 to win 400", did I want it? What? No, I said, that's not right, do the math again. He came back with 500 to win 434ish. Again, I said, that's not -105; what the heck are you doing?
After another half-minute of stumbling around, I asked to speak with the linesman to get this bet completed so I could move on. The linesman told me the "line had changed". I explained I was quoted -105 alomst ten minutes ago, and I wanted that line. He scolded me about the actual length of time ("first mistake; you were not on the line for ten minutes"), and told me to take the line he was offering or not. I told him I wanted the quoted line, or I would leave the book. He refused, so I left a message for the customer service manager saying I wa leaving. My main complaint is that if the game was off the board, why could I have a nickle? And I was quoted a line and expected them to honor it even if "the line changed" because I asked for it immediately after the quote.
The next day, I was locked out of my account, something this book has done to me two other times I had a problem with them. I talked with manager and repeated my story for him, strongly encouraging him to review the phone logs to verify my claims. To my knowledge, he has not done so, even though I asked him repeatedly to do so. I withdrew my money today.
Is this simply how it is, and I'm overreacting, or is this a strange sounding pattern? Granted, you are left with taking my word for how these transpired. I can only add that in every instance, I appealed to the manager to listen to the phone logs, and I don't think he ever did.
any thoughts/observations about what I'm missing here?
thanks,
Chilly
Incident 1: Two weeks ago, I asked for a withdrawl, one of several in a row over multiple weeks. I had originally deposited funds via credit card, so Ic alled and asked if I had paid off the credit cards in my prior withdrawls. I was told that I had, so all money coming back would be a check or bank wire. After 7 days of no money, I called, only find out that a card I had used long ago had the money put back onto it. I was upset because I had specifically asked about this, and was told the opposite of what this book did, plus nobody ever told me--I had to call. I lived with the decision because it is policy, although I was peeved how the process was handled and I was expecting cash and made spending plans based on receiving that money.
Incident 2: The very next week, I made another withdrawl request, and by wednesday realized they hadn't deducted the money from my account. When I called to inquire about this, I was told my request was rejected because it was submitted at 1:12 when the cutoff was 1:00 p.m. eastern time on monday. I was livid because (1) I made this request over the phone and if I was making it late, I should have been told it would not be honored right then, and (2) nobody notified me that it was cancelled afterwards, and (3) I claim that I made it well before 1:00, and asked them to check the phone log to verify this, but nobody would do this. The book manager was not there on this day, and nobody would do anything about it, but the next day the manager had the funds sent.
Incident 3: this past weekend, I had a play on the 2nd game of a Pitt double-header, and because the first game took so long, hardly anyone had the lines up on their webpage, even though the 2nd game hadn't begun. So, I called a couple joints, and this one had the best line on the total. The guy telling me the line quoted the sides as reversed (pit as the fav when cinci was), so I asked him to repeat the lines. He said the total was 9.5 over -115. I asked, so the under is -105? He said yes. I think I asked twice because he seemed confused. When he again verified the line was 9.5 under -105, asked for a dime. However, I alwys bet a dime to win less when there is juice, so I asked him for a dime to win X. This seemed to throw him, and after several more minutes had passed, he came back and said the game was off the board, but they would let me have a nickle at the line I was quoted. I said I was unhappy about this because the game hadn't started, but agreed to take the nickle and call back to complain about the whole thing later. Well, he proceeded to quote me "500 to win 400", did I want it? What? No, I said, that's not right, do the math again. He came back with 500 to win 434ish. Again, I said, that's not -105; what the heck are you doing?
After another half-minute of stumbling around, I asked to speak with the linesman to get this bet completed so I could move on. The linesman told me the "line had changed". I explained I was quoted -105 alomst ten minutes ago, and I wanted that line. He scolded me about the actual length of time ("first mistake; you were not on the line for ten minutes"), and told me to take the line he was offering or not. I told him I wanted the quoted line, or I would leave the book. He refused, so I left a message for the customer service manager saying I wa leaving. My main complaint is that if the game was off the board, why could I have a nickle? And I was quoted a line and expected them to honor it even if "the line changed" because I asked for it immediately after the quote.
The next day, I was locked out of my account, something this book has done to me two other times I had a problem with them. I talked with manager and repeated my story for him, strongly encouraging him to review the phone logs to verify my claims. To my knowledge, he has not done so, even though I asked him repeatedly to do so. I withdrew my money today.
Is this simply how it is, and I'm overreacting, or is this a strange sounding pattern? Granted, you are left with taking my word for how these transpired. I can only add that in every instance, I appealed to the manager to listen to the phone logs, and I don't think he ever did.
any thoughts/observations about what I'm missing here?
thanks,
Chilly
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