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Guys I'd appreciate your thoughts on this situation, all names changed to protect the guilty.
My friend is new to online betting, but recently opened an account offshore. He played a hockey game as soon as it opened, laying a unit on the Sticks -.5, -165. Later in the day he saw the Sticks were -.5, -145, so he played them for a second unit...
...or so he thought. He must have clicked to bet on the Sticks' opponent, the Pucks at +.5, +125.
He coasted through the Confirmation Screen unaware of his error and blasted off a few more bets on the busy Saturday hockey schedule. Admittedly he was in a hurry because he had to go out.
Before logging off he went to the Recent Bets screen to check his bets were all in and was flabbergasted to see that he had played both sides of Sticks/Pucks at the very unfriendly rate of -165/+125. He sent off an e-mail on the site's messaging system asking that his Pucks bet be cancelled (he didn't try to get any extra action on the Sticks in the e-mail). He was comfortable that things would work out well: the game was an hour away and his request for cancellation was polite.
He got home quite late and was rueing his luck: the Pucks had won the game. He logged into his e-mail to find that his Pucks bet had been cancelled as he requested, but here's the rub: The e-mail stating his Pucks bet had been cancelled arrived in his account 42 or 43 minutes after the game had ended. In his account history the Pucks win had been credited, then voided.
Obviously my friend was concerned. Yes he wanted the bet cancelled, but he feared they waited until after the game to see if it was a winning bet. The book's reply was that they don't have a Customer Service person constantly monitoring e-mail before games go off and that the bet was cancelled ASAP in good faith.
"For next time" he knows what to do:
1) Pay more attention to his bet confirmations;
2) If he needs a bet voided, call, don't e-mail.
But what about this time? Does he cash the Pucks ticket?
Shawn
My friend is new to online betting, but recently opened an account offshore. He played a hockey game as soon as it opened, laying a unit on the Sticks -.5, -165. Later in the day he saw the Sticks were -.5, -145, so he played them for a second unit...
...or so he thought. He must have clicked to bet on the Sticks' opponent, the Pucks at +.5, +125.
He coasted through the Confirmation Screen unaware of his error and blasted off a few more bets on the busy Saturday hockey schedule. Admittedly he was in a hurry because he had to go out.
Before logging off he went to the Recent Bets screen to check his bets were all in and was flabbergasted to see that he had played both sides of Sticks/Pucks at the very unfriendly rate of -165/+125. He sent off an e-mail on the site's messaging system asking that his Pucks bet be cancelled (he didn't try to get any extra action on the Sticks in the e-mail). He was comfortable that things would work out well: the game was an hour away and his request for cancellation was polite.
He got home quite late and was rueing his luck: the Pucks had won the game. He logged into his e-mail to find that his Pucks bet had been cancelled as he requested, but here's the rub: The e-mail stating his Pucks bet had been cancelled arrived in his account 42 or 43 minutes after the game had ended. In his account history the Pucks win had been credited, then voided.
Obviously my friend was concerned. Yes he wanted the bet cancelled, but he feared they waited until after the game to see if it was a winning bet. The book's reply was that they don't have a Customer Service person constantly monitoring e-mail before games go off and that the bet was cancelled ASAP in good faith.
"For next time" he knows what to do:
1) Pay more attention to his bet confirmations;
2) If he needs a bet voided, call, don't e-mail.
But what about this time? Does he cash the Pucks ticket?
Shawn
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