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Man, I must be having a real bad stretch dealing with sportsbooks... but trust me, I would much rather have only nice things to say.
Don't know about other players, but I've requested payouts twice from Bowmans and they have a 100% record of sending me useless cheques in the wrong currency. Over and over I make sure that they get it right and yet once the envelope arrives I'm left with a useless piece of paper.
First time, I sent it back and then finally got me one in the correct currency.
This time, I once again received a bad cheque, and that's after making sure about five times that they get it right this time.
Well, problem is that I needed this cheque by Thursday (today), because I'm flying out. I told them over and over to make sure it's in the correct currency, but to no avail. So when I got the useless one again, I rang up the accounts dept, and I told them about it and that I need a good one by Thursday. Lady tells me "Call customer service in six hours..." So I do just that. They are surprised that she forwarded me to them, and tell me to call her the next day. Makes perfect sense to me.
So I do so. I call up the accounts dept. and explain everything to her, that the customer service guys don't deal with this, and that she is supposed to. "Call customer ser..." - I don't think I need to finish that one! That was all she could say over and over. It was like talking to a brick wall! She was blatantly giving me the run-around. So I ask to talk to her superior - doesn't work. Desperately, I ask to speak to ANYONE else. Finally someone else comes along and tells me the usual "send it back and then we'll send the right one." So I explain that there's no time, that a new one needs to be sent out today (Tuesday) or else it won't reach me by Thursday. I propose that she temporary blocks the same amount of money on my betting account in the meantime, and that when she gets the bad cheque back she can unblock it. Plan gets approved.
Well, it's Thursday now and there's no cheque in sight, so obviously everything was just fruitless in the end. I do hope Gary checks the recorded calls because that first lady was giving me the complete run-aroung, insulting my intelligence. And I can't believe it's impossible to me to talk to her superiors. Still, one of the company's strong points is top-notch customer service, but that's also why individuals like these stand out. The book is solid by all accounts, no pun intended. It's just that I wonder how people like her are even allowed to speak to customers, yet alone mislead them. Second lady was fine, but in the end her assurances never materialied.
Oh yeah, before I forget, the line for my next payout is -500 for bad cheque, +300 for good cheque - steep line leaning towards the favourite with the 100% record. All bets are 'push' if account goes bankrupt.
Anyone else have any good/bad payout experiences with this otherwise solid book?
Don't know about other players, but I've requested payouts twice from Bowmans and they have a 100% record of sending me useless cheques in the wrong currency. Over and over I make sure that they get it right and yet once the envelope arrives I'm left with a useless piece of paper.
First time, I sent it back and then finally got me one in the correct currency.
This time, I once again received a bad cheque, and that's after making sure about five times that they get it right this time.
Well, problem is that I needed this cheque by Thursday (today), because I'm flying out. I told them over and over to make sure it's in the correct currency, but to no avail. So when I got the useless one again, I rang up the accounts dept, and I told them about it and that I need a good one by Thursday. Lady tells me "Call customer service in six hours..." So I do just that. They are surprised that she forwarded me to them, and tell me to call her the next day. Makes perfect sense to me.
So I do so. I call up the accounts dept. and explain everything to her, that the customer service guys don't deal with this, and that she is supposed to. "Call customer ser..." - I don't think I need to finish that one! That was all she could say over and over. It was like talking to a brick wall! She was blatantly giving me the run-around. So I ask to talk to her superior - doesn't work. Desperately, I ask to speak to ANYONE else. Finally someone else comes along and tells me the usual "send it back and then we'll send the right one." So I explain that there's no time, that a new one needs to be sent out today (Tuesday) or else it won't reach me by Thursday. I propose that she temporary blocks the same amount of money on my betting account in the meantime, and that when she gets the bad cheque back she can unblock it. Plan gets approved.
Well, it's Thursday now and there's no cheque in sight, so obviously everything was just fruitless in the end. I do hope Gary checks the recorded calls because that first lady was giving me the complete run-aroung, insulting my intelligence. And I can't believe it's impossible to me to talk to her superiors. Still, one of the company's strong points is top-notch customer service, but that's also why individuals like these stand out. The book is solid by all accounts, no pun intended. It's just that I wonder how people like her are even allowed to speak to customers, yet alone mislead them. Second lady was fine, but in the end her assurances never materialied.
Oh yeah, before I forget, the line for my next payout is -500 for bad cheque, +300 for good cheque - steep line leaning towards the favourite with the 100% record. All bets are 'push' if account goes bankrupt.
Anyone else have any good/bad payout experiences with this otherwise solid book?
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